Inbound Business Call Solutions

110 Telecom can build anything from a simple IVR to a complex call routing plan with multiple menus, options and rules. We can ensure that all your calls are seamlessly routed to the appropriate department and call handler regardless of their geographical location. All your messages will be recorded by a professional recording artist, but we also give you the ability to change them dynamically yourself, giving you complete flexibility.

With masses of capacity at network level, you can manage your inbound peaks and troughs effectively by initially answering all calls at network level and then passing them to the site when an operator becomes available. Consequently, you need less ISDN30 channels on site. No caller will ever hear the engaged tone and at busy times where calls are being queued, your customers will receive whatever messaging you require as well as appropriate music if this is what you want.

If you wish to give certain types of calls from a particular inbound number prioritisation over other calls, we can build this into your solution for you. As an example: one of our cinema chain clients uses this feature to prioritise their highest priced ticket sales.

If you have a number of different brands represented within your business, then we can ensure we incorporate this into your solution. You can have a different welcome message and queue messaging for each of your brands. We can even whisper the brand to your agent before the call is connected through to them if you have the same group of agents taking calls from multiple brands.

We can pre-build a list of callers telephone numbers into the network, so that you can route their calls in different ways. For example, you may have an excellent customer that spends huge amounts of money with you and you always want their calls to jump to the front of the queue.

Alternatively you may have a customer with outstanding debt that you may want to push directly to your Collections team.

If you have a number of different brands represented within your business, then we can ensure we incorporate this into your solution. You can have a different welcome message and queue messaging for each of your brands.

We can even whisper the brand to your agent before the call is connected through to them if you have the same group of agents taking calls from multiple brands.

We can build you a plan(s) at network level to route your calls to an alternative destination(s) within minutes. You can have multiple plans in place to cater for different events such as staff training through to major disasters where no-one can get into a particular building.

These plans can be activated instantly and remotely – we give you the ability to do this. If you prefer, we can activate these plans on your behalf by simply ringing our support team.

We provide you with access to an online portal so that you can view your inbound call information in real-time. We give you the ability to tailor your reports to meet your business requirements and to schedule these automatically.

If you have a requirement to capture contact information for brochure or catalogue requests, then the network can do this on your behalf. This information can be listened to and transcribed at a later time.

We provide you with access to an online portal so that you can view your inbound call information in real-time. We give you the ability to tailor your reports to meet your business requirements and to schedule these automatically.

If you require voicemail at network level, then we can capture your message and then email the .wav audio file directly to an email address of your choice.

If you receive lots of faxes then we can convert them to a PDF and send them directly to an email address of your choice. There is a pence per minute charge for receiving faxes.

We can set up a facility whereby calls can be transferred to a Customer Satisfaction Survey once the call is completed. This service allows callers to score the service received from a set of questions defined by you. Full reporting on the results is then available for you to act on.

We can record calls automatically and store them at network level. Call recordings can be retrieved via on online portal. Ideal for sales or regulated environments. There is a charge per call recorded and stored.